Harvok PTY LTD – PRIVACY POLICY
Introduction
Harvok PTY LTD (“we”/ “ us”/ “our”) endeavor at all times to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and the Privacy (Credit Reporting) Code 2014 which together are referred to in this policy as “Australian Privacy Law”.
This policy applies to anyone who accesses any website or application of ours. It also applies to anyone who deals with us or from or about whom we collect personal information (whether as a prospective or an actual customer, guarantor, contractor, supplier, service provider, employee or in any other capacity whatsoever) including anyone who applies for or receives consumer or commercial credit from us or through us from an external credit provider.
We may collect personal information, sensitive information, consumer credit information and/or commercial credit information in respect of any person to whom this policy applies (“you”).
For the purposes of this policy, the term “personal information” has the meaning given to it in the Privacy Act 1988 (Cth).
We will give you a hardcopy of this policy on request – refer to the heading “Our Contact Details” .
Harvok PTY LTD networks including its joint ventures and subsidiaries collect and share with each other customer information, including personal information, to provide you with products, services, information and assistance, respond to your enquiries and help keep your information up to date. As such, we may have received information directly from you, or we may have received your personal information from an Harvok PTY LTD entity, for these purposes.
Your information may also be disclosed to our Harvok PTY LTD network service providers in Australia and overseas, for these purposes.
For any queries in relation to your personal information held by an Harvok PTY LTD entity (including how to access, amend, make a complaint or opt out of an information sharing arrangement), or to view a copy or obtain a copy of an Harvok PTY LTD entity’s privacy policy, please contact the relevant entity.
If we cannot share with or disclose to our Harvok PTY LTD entities all or some of your personal information (because you do not authorize us to share or disclose the information, you choose to opt - out, or otherwise), we may not be able to:
1.provide you with the products, services and information, or to the level, you would like or require
2.provide you with access to and use of the App
3.provide you with a benefit, allowance or concession
4.properly investigate or resolve a complaint
Harvok PTY LTD Marketing
Harvok PTY LTD entities may send you marketing to inform you about products or services, special offers, promotions and events that may be of interest to you. These marketing communications may include joint promotions with promotion partners and may be sent to you using any contact details provided by you, such as post, phone, email or SMS.
Please note that each of the Harvok PTY LTD entities are separate entities. If you do not wish to receive marketing from one entity, you can let that entity know at any time using the contact details in their privacy policy or using the “unsubscribe” or other opt -out function offered by the entity.
Your consent to receive marketing from an Harvok PTY LTD entity will be deemed to be ongoing if you do not opt out when you are offered the opportunity to do so, or unless and until you advise the relevant entity otherwise.
Pseudonyms
You are not required to provide us with your name or any personal information if you do not wish to. You are free to use any name allowed by law. We, however, may not deal further with you without obtaining your real name and other verifiable pieces of personal information.
Neither we nor any external credit provider is permitted by law to provide you with credit without obtaining proof of your identity.
By visiting our website, using the App, contacting us by phone or otherwise dealing with us
By visiting our website, using the App, contacting us by phone or otherwise dealing with us, you agree to this policy and you also agree to the collection of your personal information via the website, app or otherwise, call recordings and also to our collection, holding, use and disclosure of your information in accordance with this policy.
The kinds of information we collect and store
We may collect and store personal information about you, including your:
1.name
2.address
3.date of birth
4.employer, previous employers and length of any employment
5.email address
6.telephone numbers
7.photos, images and biometric information
8.information found on social media
9.contact details
10.payment details
11.customer history with us
We may also collect and store information about your visits to our website and your access and use of the app (as the case may be), including:
1.the browser type, device type, domain name, IP address and operating system of the computer from which you accessed the internet
2.the date and time you accessed the website or the App
3.the internet address of the website from which you linked directly to our website
4.the pages you accessed while visiting the website and your interactions with the website
5.vehicle related data which may be automatically transmitted from your vehicle to one or more of the Harvok PTY LTD entities.
Our websites may use cookies to collect and store information. If you do not wish to have cookies placed on your computer, you can set your browser preferences to reject cookies or disable them through your web browser.
Your internet service provider or the providers of your internet browser software may also collect such information for their own purposes. We are not responsible for the collection, storage and use of such information by these entities and refer you to their respective privacy policies.
We may also collect and store information obtained through your phone calls to or from our dealerships and service centres, customer service lines and other dedicated business lines, including:
1.the phone number from which you are calling
2.the name displayed on the Caller ID (if available)
3.call recordings and transcripts of calls you place to us or from our business lines
We may use and analyse call information to increase or verify the accuracy of caller information, customise customer response according to call location, inform customer profiles and sentiment and as otherwise set out in this policy.
We may also collect, store and disclose between Harvok PTY LTD entities information obtained through your access to and use of the App, including but not limited to:
1.your full legal name;
2.email address;
3.mobile number;
4.vehicle identification details including model, VIN (vehicle identification number) and registration plate.
An Harvok PTY LTD entity may also collect telematics log data from the Harvok RVs you purchased from us. The data may be collected via remote access or in person at a service appointment. Telematics log data is required to improve the goods and services provided by the Harvok PTY LTD Network
How we collect your personal information
If you:
1.inquire about our goods or services or about becoming our customer, or if you become our customer, in relation to any goods or services
2.download, access and/or use the App or other cloud based service or application
3.apply for, or receive, credit from us or through us from another person
4.agree to guarantee credit from us or through us from another person
5.apply or agree to vary the terms of payment under a credit contract
6.apply for employment or otherwise agree to work for or with us
7.apply to join programs
8.apply for or accept grants or other assistance from us
9.otherwise deal with us
10.then we may collect personal, credit and/or sensitive information about you from you or from other sources when it is impractical or unreasonable for us to collect it directly from you. These sources may include:
a credit reporting body
someone authorised by you such as an agent, broker, accountant, solicitor, attorney, financial counsellor, introducer, business colleague, associate, family member or guarantor
a referee
an employer (current or former)a government body
financial institution
a professional or trade association or trade union
a manufacturer or distributor of any products or services supplied by us, purchased by you or in respect of which you have made enquiries or which you get serviced or repaired with us
our agents such as commercial agents, debt collectors or solicitors
We may collect the information in person, over the telephone or internet, by mail, fax, email or camera, through social media or biometric reader, by other electronic means or by completion of an application or consent form, whether on -line or otherwise. We may also purchase it from third parties if lawful to do so.
We may collect the information from your visit to our website through the use of technologies such as anonymous identifiers, session variables and cookies. If you set your internet web browser to block or limit cookies, some features of our website may not work as efficiently or at all.
If we do not collect your personal information
If we cannot collect all or some of your personal information (because you do not agree to provide the information, for us to share or disclose the information, you choose to opt -out, or otherwise), we may not be able to:
provide you with the products, services and information, or to the level, you would like or require
provide you with access to the App or other cloud-based service or application
provide you with a benefit, allowance or concession
properly investigate or resolve a complaint
How we hold your personal information
We use reasonable endeavours to secure your personal information which may include:
1.maintenance of a secure environment for storage of information
2.requiring that access to such information be confined to authorised personnel
3.using technology such as encryption or password protection to secure information
4.Your personal information may be held by us in both hardcopy files and also in electronic form in our information technology systems.
We require and/or expect other entities that collect your information from us to use reasonably available technology to secure it.
We are not responsible for the security of any computer, mobile phone, tablet computer or other device whatsoever which you use to access our website, the App, cloud based service or application or to communicate with us and through which we provide communications to you.
We take all reasonable steps to keep your personal information secure. However, to the extent liability cannot be excluded due to the operation of statute, we exclude all liability (including in negligence) for the consequences of any unauthorised access to your personal information. Please notify us immediately if you become aware of any breach of security.
We will hold your personal information for as long as required to comply with our obligations under the Australian Privacy Laws. When your personal information, sensitive information and/or commercial credit information are no longer required to be retained by us, we use best endeavours to safely and securely delete or destroy the information or keep it in a form that does not identify you.
The purposes for which we collect, hold, use and disclose your information
We may collect, hold, use and disclose your information for the following purposes:
1.the provision of goods or services to you
2.to provide you with access to and use of the App, other cloud -based services or applications
3.the administration of agreements to which you or we are a party and to assess compliance with them and benchmark performance
4.the administration of any warranty provided to you
5.the consideration of any application or proposed guarantee by you
6.to ask about your experiences with or impressions of goods or services supplied by us or to you or in respect of which you have made enquiries
7.to contact you regarding product recall
8.to conduct customer care, marketing, promotional and advertising activities
9.to conduct surveys and assess market trends
10.to improve website functionality or useability
11.to facilitate the operation or functionality of operational, administrative, information and other systems and procedures
to assist with audits, reviews, investigations or enquiries concerning goods or services supplied by us or to you or otherwise
the administration, management or improvement of business
for data analytics and market research
for purposes outlined in policies, procedures or manuals
for a time and attendance system or provision of services such as training for employees, contractors or providers or receivers of goods or services
assessment and processing of job or other applications
to share between our related bodies corporate in Australia for any of these purposes
to exercise, enforce, take lawful action in respect of, secure or perfect any right or agreement
to communicate with you (or to disclose your personal information to third parties so they may communicate with you), by way of direct marketing, information about our goods or services or those of other organisations
to search public records or registers, or to register information or an interest thereon
through surveillance activities undertaken to assist in the protection of people, property and company assets and resources (including ICT assets), information which may also be used to gather operational data, in connection with suspected illegal or improper activities and as part of disciplinary investigations
any potential or actual sale, transfer, merger, acquisition, restructure or other dealing in respect of business or assets
agreements we have with manufacturers, distributors or suppliers of goods or services supplied by us or to you or in respect of which you have made enquiries or which you get serviced or repaired with us, other suppliers,
financiers, insurers, brokers, service providers, dealer associations or other external parties whatsoever (“counterparties”)
to allow counterparties to achieve any of these purposes and share your information with other organisations whether or not part of our group (including dealerships and businesses in their networks and their suppliers, service providers, associates and other external parties whatsoever) for these purposes (and this includes disclosure to the counterparties and other organisations for such purposes and we refer you to their privacy policies)
to communicate with you for any of these purposes
any purpose requested or consented to by you
any purpose required, authorised or permitted by law
compliance with any law including the National Consumer Credit Protection Act, Privacy Act, Anti - Money Laundering and Counter -Terrorism Financing Act and any other law whatsoever
any purpose referred to in this policy
How we disclose your information
We may use or disclose your personal information:
for the purpose for which it was collected. We will also use and disclose your personal
information for a secondary purpose that is related to a purpose for which we collected it, where you would reasonably expect us to use or disclose your personal information for that secondary purpose; and
in circumstances where:
you have expressly or impliedly consented to the use or disclosure;
in confidence to our advisers, consultants and insurers; or
it is authorised or required by or under an Australian law or court/tribunal order.
We may be required to disclose your personal information to respond to subpoenas, court orders, or to
investigate, prevent, defend against, or take action regarding violations of our terms and conditions, illegal activities, suspected fraud, or situations involving potential threats to the legal rights or physical safety of any person or the security of our network, customers/users or services.
Any purchases and/or payments made on or via our website, will be processed through our third -party
payment processor where they will collect the billing and financial information required to process your charges. This may include your name, address, e -mail address, and financial information. Our payment processors do not share your financial information with us, but they may share non -financial information with us related to your purchases, including your name, address, and the service purchased.
You acknowledge and agree that delivery of your purchase could involve disclosure of certain personal
information about you to bring about delivery of the item(s) such as your name and contact details, which may be disclosed on the cover of the parcel, on an envelope or a
delivery related document, as the case may be, which could be seen by third parties who view such parcel, envelope or said document.
How to opt out of receiving direct marketing material
If we send you direct marketing material, we will provide you with a means to opt out of receiving further material.
You may opt out of receiving direct marketing material from one or more of us only by contacting us as referred to under the heading “Our Contact Details” or by any other means referred to in the direct marketing material.
If you wish to raise concerns about direct marketing material you receive from us or through use by others of our databases, please contact us as referred to under the heading “Our Contact Details”.
Whether we supply your information to overseas recipients
Your personal information may be transmitted to overseas recipients as part of our ordinary business or normal use of our information technology systems. Although it is not practicable to list all the countries in which these recipients are located, they are likely to include China, USA, UK, New Zealand, Hong Kong (“Recipient Countries”).
We may also supply some of your personal information and (if you apply to a loyalty program offered by an external organisation) sensitive information to overseas recipients.
It is not practicable to list all the countries in which these recipients are located but they are most likely to be in the Recipient Countries.
When we supply your information to any overseas recipients, we shall do so only for purposes listed in this policy or a relevant privacy collection statement, and in accordance with Australian Privacy Law. However, an overseas recipient may not be required to protect your information in a way that, overall, provides comparable safeguards to those in the Australian Privacy Law.
The App, other cloud -based services and applications
If you download or otherwise access the App, other cloud -based services and applications for use in connection with your Harvok RVs, we will:
• collect, hold and use the information detailed under the sub -heading “The kinds of information we collect and store” of this policy; and
• disclose such information between the Harvok PTY LTD entities as is required to enable you to access and use the App, other cloud-based services and applications.
In the event you temporarily provide access or possession of your Harvok RVs to a third party or permanently sell your Harvok RVs to a third party, your personal information held by the App, other cloud -based service or application will become immediately accessible to that third party.
You must immediately inform Harvok PTY LTD of the temporary or permanent arrangement to enable Harvok to directly remove the link between your Harvok RVs and any user account associated with the App or cloud-based service or application.
You acknowledge that if you do not inform Harvok PTY LTD of the temporary or permanent arrangement, the third party may have access to your personal information and such access or disclosure shall not amount to a breach of the Australian Privacy Laws by any one of the Harvok PTY LTD entities.
Consumer Credit Information
“Consumer credit” is credit to finance the purchase of goods or services from us or another party which will be used wholly or predominantly for personal, domestic or household purposes.
We may collect, use, hold and disclose consumer credit information from or about you if you:
apply for or receive consumer credit from us or through us from an external credit provider
agree to provide a guarantee for such credit
The consumer credit information about you which we may collect, hold, use and disclose includes:
Identification information
Financial Information including:
income (from all sources including government benefits) and current employment status and recent history
1.assets
2.expenses
3.debts
Credit liability information about the credit accounts you have applied for or hold whether with us or some other credit provider including:
1.type of account
2.when it was opened and, if applicable, closed
if a credit account, then the maximum amount of credit approved
other specific terms and conditions of the account
Repayment history information of credit accounts you now hold or which you have held including:
1.whether or not payment was made in any month it was due
2.any late payments
3.in what month the payment was ultimately paid
4.Information about the credit application including:
5.the type of credit, whether consumer or commercial
6.the amount of credit sought
Default information if you fail to make a payment owed to us or another credit provider which remains overdue for more than 60 days. We may disclose it to a credit reporting body. It may also be disclosed to a credit reporting body by another credit provider
Court proceedings information about a judgment of any court that was made against you in relation to any credit that was provided to or applied for by you
Publicly available information about you that is not otherwise described above but which is relevant to your credit worthiness
Credit worthiness or credit eligibility information including any we obtain from a credit reporting body
We may collect, hold, use and disclose your personal and consumer credit information to:
assess your credit application and that of any proposed guarantors (or progress the applications to the relevant credit provider) and report on the progress of the applications
manage the provision of credit and your credit contract
consider any application for variation of your payments whether or not on the grounds of hardship
collect any debt or otherwise enforce any rights whether by court proceedings or otherwise arising under your credit contract
assist you if we consider you may be at risk of default
undertake securitization activities or any assignment of debt
deal with any complaint made by you through our Internal Dispute Resolution process or to an external dispute resolution body
make a consumer credit inquiry of a credit reporting body about you
We will only disclose the consumer credit information to external credit providers with your consent or if you have made or intend to make application to them for credit or if we are permitted to do so by law. We refer you to the privacy pol
icies of these external credit providers.
In order to obtain credit information about you from credit reporting bodies we may disclose to them consumer credit information about you. Those credit reporting bodies may then include that consumer credit information about you
in reports they provide to other credit providers.
The credit reporting bodies to which we may disclose your credit information and their contact details are included above under the heading “Commercial Credit Information”. We refer you to their privacy policies.
We shall not disclose your consumer credit information to any other party for the purpose of direct marketing without your consent unless permitted by law. We may disclose other personal information for that purpose as described above.
Employment Information
We may collect personal and sensitive information from you in relation to your application for employment with us. We will collect, hold and use that information solely for the purposes of assessing your application.
We will not, without your consent, disclose such information to any external person. We will destroy our record of your application within six (6) months of any unsuccessful employment application unless you approve otherwise. If you are successful, your information will become part of your employment record with us.
How you may access your personal information
Any request for access to your personal, sensitive or credit information held by us must be sent by email or post to our contact details referred to below under the heading “Our Contact Details”.
If we are unable to grant your access, we will give you our reasons in writing within a reasonable time. These may include where providing the information to you may:
reveal personal information about another individual person
pose a threat to the health or safety of another individual person
not be permitted by law
reveal information of a commercially sensitive nature which is not required to be disclosed to you by Australian Privacy Law
There is no charge to make a request for access to your information but we may apply an administration fee for providing access.
We cannot give you access to credit information held about you by an external party whether that body obtained the information from us or not. We refer you to the privacy policy of that body.
How you may correct any personal information we hold about you
If you believe any personal information, we hold about you is incorrect, please contact us at the contact details referred to below under the heading “Our Contact Details” and tell us what information is, in your belief, incorrect and how you want it changed.
We will deal with your request according to Australian Privacy Law. If we receive a request for access or correction, we will provide our response and/or complete any reasonable action within the time frame required by law.
If we are unable to give you access, or if we decline to update your personal information, we will issue a written notice to you that describes our reasoning for doing so. Before we can provide you with any personal information that you have requested, we are required to verify your identity.
We reserve the right to charge you an administrative fee if we are requested to provide you with access to personal information.
If we have supplied credit information which we have agreed to correct to a credit reporting body, we will notify that body within the time frame required by law.
Complaints about how we deal with your personal information
If you have any complaint about how we deal with your personal information, please contact us at the contact details referred to below. We will follow our Privacy Internal Dispute Resolution Process, which complies with the Australian Privacy Laws.
Our Contact Details
All communications you send to us must be sent by email or post to the following address AND marked to the attention of “The Harvok Privacy Officer”:
• By email:support@harvok.com.au
External Services
If you have contacted us to make a privacy complaint and are not satisfied with our response or Internal Dispute Resolution Process, you may also refer the matter to:
The Office of the Australian Information Commissioner
1.GPO Box 5218
2.Sydney NSW 2001
3.Tel: 1300 363 992
4.Fax: 02 9284 9666
5.Website:www.oaic.gov.au
If you have provided personal information to us for the purpose of applying for consumer credit and you have contacted us to make a privacy complaint and are not satisfied with our response or Internal Dispute Resolution Process, you may also refer the matter to:
1.Australian Financial Complaints Authority
2.GPO Box 3
3.Melbourne VIC 3001 AUS
4.Tel: 1800 931 678
5.Email: info@afca.org.au
6.Fax: 03 9613 6399
7.Website: www.afca.org.au
Changes to this Policy
We may make changes to this Privacy Policy from time to time for various reasons including:
1.changes to the law
2.changes to technology
3.changes to our business practices, procedures or systems
4.We will notify such changes by including the updated policy on our website. Where the changes may affect you in a particular way, and you have a contract with us, we will notify you if required by the contract or Australian Privacy Law.
Children’s Privacy
We do not, and do not intend to transact with anyone we know to be under the age of 18. If you are under the age of 18, you should only communicate and transact with us with the involvement of a parent or guardian and should not submit any personal information to us. By providing any personal information to us, you declare that you are over the age of 18.
